Question 1

How do I log in to SWOTPal?

Accepted Answer

You can log in at swotpal.com/login using: (1) Email and password — enter the credentials you used during registration; (2) Google sign-in — click "Continue with Google" to use your Google account; (3) Apple sign-in — click "Continue with Apple" to use your Apple ID. If you signed up with one method, you'll need to use the same method to log in.

Question 2

How do I reset my password?

Accepted Answer

Go to swotpal.com/login and click "Forgot password?" Enter the email address associated with your account, and we'll send you a password reset link. The link expires after 24 hours. If you don't see the email, check your spam folder. If you signed up with Google or Apple, you don't have a SWOTPal password — use those sign-in methods instead.

Question 3

Is my data private and secure?

Accepted Answer

Yes. SWOTPal takes data privacy seriously: (1) Your uploaded documents and analyses are stored securely and never shared with third parties; (2) We use industry-standard encryption (HTTPS/TLS) for all data in transit; (3) Your data is hosted on Supabase infrastructure with enterprise-grade security; (4) We do not use your uploaded content to train AI models; (5) You can delete your analyses and account data at any time.

Question 4

How do I delete my account?

Accepted Answer

To delete your account and all associated data, please email support@elevenapril.com with the subject line "Account Deletion Request" from the email address linked to your account. We will process your request within 48 hours and permanently delete all your data, including saved analyses and account information. This action is irreversible.

Question 5

Can I change my email address?

Accepted Answer

Currently, email address changes need to be handled through our support team. Please email support@elevenapril.com with your current and desired email addresses, and we'll update it for you within 24 hours. If you use Google or Apple sign-in, your email is managed by those providers.

Question 6

Does SWOTPal share my data with third parties?

Accepted Answer

No. We do not sell, rent, or share your personal data or uploaded content with third parties. The only external services we use are: (1) AI providers to generate your analyses (your data is processed but not stored or used for training); (2) Stripe for secure payment processing; (3) Supabase for data storage. See our Privacy Policy at elevenapril.com/privacy for full details.

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