Question 1

My analysis is taking too long to generate

Accepted Answer

Analysis typically completes in 15-30 seconds. If it's taking longer: (1) Check your internet connection; (2) Large PDF documents may take up to 60 seconds; (3) During peak hours, generation might be slightly slower. If the analysis hasn't completed after 2 minutes, try refreshing the page and generating again. If the issue persists, contact support@elevenapril.com.

Question 2

The AI generated incorrect or outdated information

Accepted Answer

AI analysis is based on the input you provide and the model's training data. To improve accuracy: (1) Provide specific, recent source material (URLs or PDFs) rather than just a company name; (2) Use the most recent annual report or company page for up-to-date information; (3) Always review and edit the AI output, especially for time-sensitive data like stock prices or quarterly results. Remember: AI is a starting point, not a final answer.

Question 3

I can't upload my PDF file

Accepted Answer

Common PDF upload issues: (1) File too large — maximum size is 10MB. Try compressing the PDF first; (2) Scanned/image PDF — the AI needs text-based PDFs. If your PDF is a scanned document, convert it to text (OCR) first; (3) Password-protected PDF — remove the password before uploading; (4) Corrupted file — try re-downloading or re-exporting the PDF. If none of these apply, contact support with the error message.

Question 4

I'm not receiving the password reset email

Accepted Answer

If you don't receive the reset email: (1) Check your spam/junk folder; (2) Make sure you entered the correct email address; (3) If you signed up with Google or Apple, you don't have a SWOTPal password — use those sign-in methods instead; (4) Wait 5 minutes and try again; (5) Check if your email provider blocks automated emails. If you still can't reset, email support@elevenapril.com for manual assistance.

Question 5

The analysis output is in the wrong language

Accepted Answer

Make sure you select the desired output language from the language dropdown BEFORE clicking Generate. The language setting is independent of your input language. If the analysis defaulted to the wrong language, you can regenerate it by selecting the correct language and clicking Generate again (this uses one analysis credit).

Question 6

My PDF export looks different from the screen

Accepted Answer

The PDF export is formatted for print and sharing, so layout may differ slightly from the on-screen view. If you notice significant issues: (1) Make sure your browser is up to date; (2) Try generating the PDF again; (3) Check that your analysis is fully loaded before exporting. For persistent formatting issues, please send a screenshot to support@elevenapril.com.

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