Question 1

What plans does SWOTPal offer?

Accepted Answer

SWOTPal offers three plans: (1) Free — core SWOT generation with limited analyses per month, great for trying the product; (2) Premium ($7.99/month or $71.88/year, which is $5.99/month) — 100 analyses per month, TOWS matrix, PESTLE analysis, PDF export, and all input types; (3) Ultra ($19.99/month or $143.88/year, which is $11.99/month) — 500 analyses per month, all Premium features, plus priority support and higher rate limits.

Question 2

Is SWOTPal really free?

Accepted Answer

Yes! The Free plan lets you generate SWOT analyses at no cost with no credit card required. You get a limited number of analyses per month and access to core SWOT generation features. It's enough to try the product and create occasional analyses. For regular use with advanced features (TOWS, PESTLE, PDF export), upgrade to Premium.

Question 3

How do I upgrade my plan?

Accepted Answer

Log in to your account and go to Settings > Subscription, or click the "Upgrade" button that appears when you reach your free tier limit. Select your preferred plan (Premium or Ultra) and billing cycle (monthly or yearly). Payment is processed securely through Stripe. Your new features are activated immediately after payment.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel anytime with no cancellation fees. Go to Settings > Subscription and click "Cancel Subscription." You'll retain access to your paid features until the end of your current billing period. After that, your account reverts to the Free plan. Your saved analyses remain accessible on any plan.

Question 5

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Apple Pay and Google Pay are also supported where available. All payments are processed securely — SWOTPal never sees or stores your card details.

Question 6

Can I get a refund?

Accepted Answer

If you're unsatisfied with your purchase, contact us at support@elevenapril.com within 7 days of your payment for a full refund. For annual plans, refund requests must be made within 7 days of the initial purchase or renewal. We process refunds through Stripe, and the amount typically appears back on your card within 5-10 business days.

Question 7

What happens when I reach my monthly analysis limit?

Accepted Answer

When you hit your monthly limit, you'll see a prompt to upgrade. On the Free plan, you can wait for the limit to reset at the start of the next month, or upgrade to Premium (100/month) or Ultra (500/month) for immediate access. Your limit resets on the same date each month based on when you first signed up.

Question 8

Do you offer student or team discounts?

Accepted Answer

We don't currently offer separate student or team pricing, but our yearly billing saves ~25% compared to monthly pricing. The Premium plan at $5.99/month (billed yearly) is already affordable for most students and small teams. For enterprise or bulk licensing inquiries, please contact support@elevenapril.com.

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